Support
Common Solutions
Shipping questions
Please refer to your receipt for your shipping timeframe and any back-order notification. We'll notify you if there are delays and with reminders that everthing is on track.
Forgot my password
If you're unable to log into your FlorA Plant Care app, follow the "forgot password" link to reset it. This process will send you a reset email, so be sure to check spam if you're not seeing it.
If your unable to login with your Google or Apple account, you'll need to reset your password on those platforms then log back into your app.
I can't add my device
If you can't add your device to your account. Close the app and open it again to try the process over again.
If you're still not able to add your device, please email us via the contact form below.
FlorA isn't connecting
FlorA was designed with most wifi in mind, but sometimes there are issues.
First, try moving closer to your wifi router or access point while doing your initial setup.
If that doesn't work, reset your router by unplugging it, waiting 30 seconds, plugging it back in and following the setup process again.
It's not watering
FlorA delivers water only when your plant needs it. If you think there is somethign wrong with the process, please email us via the form below and we'll get back to you as soon as possible.